What is the difference between a benefit and a feature?

Patrick McFadden
1 min readOct 11, 2021


Most owners and CEOs of small businesses often confuse features with benefits.

It’s important to differentiate between them:

  • Features are the things inherent in your product or service.
  • Benefits are what the buyer gets from your product or service.

What are some examples of product benefits and features?

For example, we work with a local tree service that feels like owning a 300-pound piece of equipment is a benefit. They invested a lot of money into purchasing it.⠀

After interviewing their customers we spotted the following in several responses — “They never damage my yard and always clean up when they’re done.”

Turns out that their equipment is a feature but keeping their customer’s front and back yards looking beautiful is the benefit.

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Patrick McFadden

Small Business Marketing Consultant // CEO of @indispmarketing // I change how clients think about your business so you can make your competition irrelevant